Tuesday, May 13, 2008
New MP3 Store and Library System

MARS HILL AUDIO MP3 Store
Carefully Answered Questions

What is this new MP3 Store and Library system, and how does it work?

For the last year or so, we have been distributing our MP3 products via a rather makeshift system, which involved e-mailing links to our customers, links which enabled them to download the files.

We now have a better system in place that has the benefits of allowing you to be able to see an organized list of purchased products along with additional account information, readily accessible from your web browser. All of our MP3 customers may now log into a page which is integrated into our website. This page is also linked in the navigation bar on the left side of our website's pages, referenced as "Your MP3 Library."

When you go to this page, use the e-mail address you used to order your products as your user name, and sign in using the unique password emailed to you shortly after completion of your order. After you log in, you will see a list of all MP3 purchases you have made, including subscriptions to the MARS HILL AUDIO Journal.

Your MP3 Library includes the audio files for each purchase, as well as associated print files, including forms for printing CD labels, tray liners, and other resources. If you notice any discrepancies between our records and what you thought you ordered, please let us know by e-mailing us.

The file list for each product includes an informative "Read Me" file; when you purchase new products, you may wish to download this file first. Or you may prefer simply to download the audio files and start listening right away. If MP3 listening is new to you, the "Read Me" file includes extensive instructions for getting our files into MP3 playback software, onto an MP3 player, or burned onto conventional CDs.

Feel free to change your password and/or user name any time you log on; to change these fields, click on the "Your Profile" link from the main page after logging in.

If your e-mail address changes, we will NOT change your user name for access to this account. If you forget your user name or password, e-mail us at soundthinking[at]marshillaudio.org, giving us your full name and postal code; we'll assign you a new user name and password and notify you as soon as possible. This will be done manually, so you won't hear back from us right away.

If you have questions about our MP3 products, we may have already provided an answer on our "Carefully Answered Questions" page. If you have other questions or problems, call us at 800-331-6407 (9-5 EST) or e-mail us at MP3[at]marshillaudio.org.

In case you're worried about security, please note that no credit card information is stored on this site. All credit card information submitted with your order is handled via a secure site, and is deleted as soon as your order is processed.

One final note. We realize that it's amazingly easy to share these files with friends and family members. We decided not to use any digital protection systems in these files, so that means you're on an honor system of sorts. So we ask that you read our comments here about how we hope you'll respect the hard work we put into these products.

Now that this system is in place, we're hoping to increase the number of MP3 products we have available, so check our website's home page periodically for news about new products.

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